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Hello @ekomatbaa This area is not for the bug reports or issues, did not you see the messages https://prnt.sc/sye402 ? If you have any Support questions, please, submit your topics on our forum -> http://www.8theme.com/forums/xstore-wordpress-support-forum/ Otherwise you may contact on any possible cases 1/ https://www.8theme.com/contact-us/ 2/ Email 3/ Facebook Regards, Jack Richardson