8THEME8
8THEME
May 11

Order Cancel, Refund and Exchange Feature

Hi Can you add plugin or feature where customer can cancel or refund or exchange order by own logging their account. it will be very helpful related plugin link is here https://codecanyon.net/item/woocommerce-refund-and-exchange/… Thanks
ReviewingReviewing

May 11, 2026

Most decent web shops nowadays use Sendcloud to manage their logistics w/intergrated billing. They offer an RMA/return service as well: https://www.sendcloud.com/return-portal/ Because it's all managed under the same roof, everything's integrated. You can hook it up to woocommerce as well, and "design" a dedicated returns page with colors, logo, etc. Mavi = right: this sort of functionality is not Xstore's responsibility, nor should it become as such. It would dilute focus which is continuously developing the theme (code)

May 11, 2026

That's nice, but I think it's not the themes task.

May 11, 2026

Hello @Mavi, You are right ! It is not theme's task but as you know many customers just want new features to be added without knowing which "directory" it is. This task will be left here but it should definitely be done/added by WooCommerce or any others payments plugins and not from our theme's side. Thanks for understanding ! Regards, Jack Richardson

May 11, 2026

this is instersting feature please add this