8THEME88THEME
May 11

Keep main product video after variation gallery updates

Hello, When I activate the "Variation Gallery" option, the product video is not visible in gallery, but it could be keep displayed even when variations are clicked (don't remove video slide set for variable product). Note: it is the case when product variations have been triggered (predefined main variation -> https://prnt.sc/W9-2RpF6SbkV). Below you can find the examples: Product example: https://vasakderi.com/product/classic-dar-fit-uzun-kollu-kad… Variation gallery (active): https://prnt.sc/XksolM-WDL1m Product "issue": https://prnt.sc/7hua4uRpiBsU Variation gallery (inactive) and product video is shown: https://prnt.sc/vmetJlb71kXc Video details: https://www.awesomescreenshot.com/video/17180703?key=414f0b8… Thanks
ReviewingReviewing
May 11, 2026

thank you for your answer i asked and they are here in yunlnder ban this moment when i answered this.. Hello @vasak, We would like to explain that when the Variation Gallery is enabled on the product page, the product will only display the Variation Image Gallery and not the product video and product gallery simultaneously. It is a default functionality of the Variation Gallery option and You can post the request to our taskboard https://www.8theme.com/taskboard/ , so our dev team can read it there. If it receives enough votes from other customers, our development team will consider adding it to one of the upcoming updates. Such a thing may be not implemented yet due to the complexity of the implementation process, unfortunately. We hope this information is helpful. Best Regards,

May 11, 2026

Hello @vasak, Thanks for details ! In such case, when you create a request here you should write is as a "Request" rather than "I have a problem...". it will help other clients to be interested in reading the request and possibly leave their voices rather than someone's issues (such questions should be posted on support forum - as you already know). This time I will modify your message to make it more "requestly" rather than "I have problem...". P.S. For this time I can recomend you to not select predefined variations (https://prnt.sc/AXZcj26T8_Mt) so the video will be shown at first opening the product. But it will be replaced with variation's images gallery once customer choose a match of variations. Also, as you know, we implement firstly most-voted or critical requests, so it can take some time for this one to get the amount of customers' voices. Thanks for understanding ! Kind regards, Jack Richardson

May 11, 2026

Thank you for your warning, I understood the purpose, I understand, sorry I didn't know it

May 11, 2026

Hello @vasak This area is not for the bug reports or issues, did not you see the messages https://prnt.sc/sye402 ? Your question does not seem like feature request so please, submit a topic on our forum -> www.8theme.com/forums/xstore-wordpress-support-forum/ Otherwise you may contact on any possible cases 1/ www.8theme.com/contact-us/ 2/ Email 3/ Facebook P.S. In case you would like to post a request, please, make it informative to look like a real future request but not as issue to fix. Regards, Jack Richardson