May 11
Fix Duplicate instances in search results when product title includes the SKU
When a product title includes the SKU of the product and "Search by SKU" function is enabled, it creates conflicts that negatively impact the search feature's functionality. As a result, duplicate search results appear.
Closed
Dear PanosN, Thank you for reaching out and bringing this to our attention. We appreciate your feedback regarding the impact of including SKUs in product titles and its effect on the functionality of the "Search by SKU" feature. Upon investigating your concern, we've determined that the current issue is related to the local setup on your website, where product titles include SKU suffixes as part of your unique approach. While this was an intentional decision on your end, we understand that it has led to duplicate search results and challenges in the search feature's performance. We suggest disabling the "Search by SKU" function in your header search element settings to mitigate the issue. Alternatively, we found this request to be a more unique requirement not commonly requested by our customers, so you may consider requesting additional customization. If you opt for further customization, we encourage you to click on the "request an estimate" button located in the 8theme Customization section on your Account page (https://www.8theme.com/account/). This will allow us to better understand your specific needs and provide a tailored solution to address the challenges you're facing with the search functionality. We appreciate your cooperation and look forward to assisting you in enhancing your website's performance. Best regards, Jack Richardson