8THEME88THEME
May 11

EXPIRED LICENSE

the message that appears below says that I have reached the maximum activation number. It happens that I am the only user of this theme acquired since 2017 and I use it only on my page and as I am learning to use the theme, making adaptations, adjustments to it, and when something goes wrong with the theme, I prefer to uninstall and install it again I was blocked by you , I can't activate the theme anymore. I bought and paid and I'm the only user, check the IP number and you'll see that I'm telling the truth, in view of the above I ask you to release the theme activation as soon as possible, follow the number of the purchase order and registration that are in my name. It doesn't work when you say that I'm violating the license policy, since when I bought the theme I didn't find any prior notice that informed the number of times I can activate this theme that belongs to me and I install it only for my use , on my website Certain of your brief steps to reactivate my license which is expired or blocked by you. You have reached activation number limit. According to the ThemeForest license policy, you can use 1 license for 1 project only. Follow this link to get one more license or contact us if you plan to buy a large number of licenses. We have a special offer for you. https://avegana.com.br/wp-admin/admin.php?page=et-panel-welc… Licensor's Author Username: 8theme Licensee: A Vegana Item Title: XStore - Multipurpose WooCommerce Theme Item URL: https://themeforest.net/item/xstore-responsive-woocommerce-t… Item ID: 15780546 Item Purchase Code: (xxxx)-2ff4-47ac-(xxxxxx)-dXXXXXdfd563 Purchase Date: 2017-11-21 18:03:59 UTC License Certificate This document certifies the purchase of the following license: REGULAR LICENSE. Details of the license can be accessed from your downloads page. For any queries related to this document or license please contact Envato Support
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May 11, 2026

Hello @Marcos Vinicius Azevedo This area is not for the bug reports or issues, did not you see the messages https://prnt.sc/sye402 ? Also, don't post any private details for public but only on direct company's email or private area in our support forum ! If you have any Support questions, please, submit your topics on our forum -> https://www.8theme.com/forums/xstore-wordpress-support-forum… Otherwise you may contact on any possible cases 1/ https://www.8theme.com/contact-us/ 2/ Email 3/ Facebook Regards, Jack Richardson

May 11, 2026

dear Jack Richardson, I had already directed my inquiries to the addresses suggested by your landlady, but so far I have not been answered, however, if you can forward my request to the department that takes care of the matter, I would appreciate it!

May 11, 2026

@Marcos, Could you please, clearify where did you send us a message so I will give right direction to find your message among others ? Also, our reply time may vary depending on the number of requests and is up to 24 hours Monday-Friday and up to 48 hours on weekends. But is usually faster than that. Regards, Jack Richardson

May 11, 2026

Dear Jack Richardson, I sent the request to the addresses you indicated in our last conversation, but without any response until the present moment and it has already passed much of the deadline that you told me 24 hours or 48 hours I sent to those addresses that you guided me to do Hello @Marcos Vinicius Azevedo This area is not for bug or problem reporting, haven't you seen the prnt.sc/sye402 messages? Also, please do not post any private details to the public, but only in the company's direct email or in the private area in our support forum! If you have any support questions, please submit your threads in our forum -> www.8theme.com/forums/xstore-wordpress-support-forum/ Otherwise, you can contact us in any possible case. 1/ www.8theme.com/contact -us/ 2/ Email 3/ Facebook Sincerely, Jack Richardson Abrir no